COVID-19 Updates

We would like to take this opportunity to inform our customers that we at DroiX are currently business as usual. We have taken a number of steps over the past weeks to ensure that we provide as close to the same high level of service as we strive to always provide.

REFUND PERIOD EXTENSION

We are happy to announce that as of new orders made today (20th March 2020) we have now extended the refund period to two months. The foremost decision behind this is our customers' wellbeing. We do not want customers having to leave home in order to return parcels to us, increasing the risk of spreading or being infected by Covid-19. If you do need to return an order, please contact us first for further information.

PRODUCT STOCK

We have stock in customer fulfilment centres for UK and EU orders which will allow us to send orders to customers in the event that they can not be sent from us directly. We will continue to send orders from our own warehouse for as long as it is safely possible. But in the event we need to close the office, we will continue to dispatch orders from fulfilment centres, again for as long as we possibly can. Public Health England has advised that there is no perceived increase in risk of contacting the coronavirus from handling post. The virus does not survive long on objects such as letters or parcels. We would advise to dispose of the parcel packaging and thoroughly wash your hands afterwards as a precaution. We will continue to dispatch orders made before 2PM Monday to Friday on that day. Orders made available outside of this time will be dispatched the next working day. Please note that there may be some delays with couriers due to staff shortage or procedures they have in place, so we can not guarantee your order will be delivered on the expected day and our shipping options have been updated to reflect this.

 

CUSTOMER SUPPORT

We do not expect any changes in the ways that customers can communicate with us. You can contact us by email, live chat, phone +44 (0) 2037406830 and social media (Facebook, Twitter etc) as normal. Our staff will be available from 10:00am to 5:30pm Monday to Friday.

STAFF WELLBEING

In line with Government recommendations we have taken all necessary precautions for the wellbeing of our staff . This includes regular hand washing and wearing gloves & face masks when handling products such as when packing orders. Staff are asked every day if they are feeling well and their temperature is checked. All staff that can work from home are currently doing so.

FINAL THOUGHTS

We would like to wish all our customers to remain safe and healthy during the Covid-19 crisis. We will continue to operate as business as usual for as long as it is safely possible and continue to provide a high level of customer service and satisfaction.