{"id":59319,"date":"2024-08-13T16:06:04","date_gmt":"2024-08-13T15:06:04","guid":{"rendered":"https:\/\/droix.net\/knowledge-base\/article\/retours-comment-emballer-votre-article\/"},"modified":"2024-08-13T16:09:11","modified_gmt":"2024-08-13T15:09:11","password":"","slug":"retours-comment-emballer-votre-article","status":"publish","type":"docs","link":"https:\/\/droix.net\/knowledge-base\/fr\/article\/retours-comment-emballer-votre-article\/","title":{"rendered":"Retours &#8211; Comment emballer votre article"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Cet article vous aidera \u00e0 comprendre comment nous renvoyer un produit afin de garantir sa s\u00e9curit\u00e9 pendant le transport.\nNous vous montrerons comment renvoyer un produit pour r\u00e9paration et pour remboursement. <\/p>\n\n<h1 class=\"wp-block-heading\">Pour la r\u00e9paration<\/h1>\n\n<p class=\"wp-block-paragraph\">Lorsque vous nous retournez un appareil pour le faire r\u00e9parer, nous n&#8217;avons g\u00e9n\u00e9ralement besoin que de l&#8217;appareil en question (par exemple : un <a href=\"https:\/\/droix.net\/product-category\/mini-pcs\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/droix.net\/product-category\/mini-pcs\/\" rel=\"noreferrer noopener\">mini PC<\/a> ou un <a href=\"https:\/\/droix.net\/product-category\/retro-game-console\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/droix.net\/product-category\/retro-game-console\/\" rel=\"noreferrer noopener\">ordinateur de poche de jeu r\u00e9tro<\/a>) <strong>et non <\/strong>des accessoires qui l&#8217;accompagnaient lorsque vous l&#8217;avez re\u00e7u.\n(Par exemple : une lani\u00e8re, un manuel d&#8217;utilisation ou un c\u00e2ble USB). <\/p>\n\n<p class=\"wp-block-paragraph\">Si nous pensons que le probl\u00e8me de l&#8217;appareil peut \u00eatre li\u00e9 \u00e0 un accessoire (par exemple, le bloc d&#8217;alimentation ou le c\u00e2ble HDMI), nous vous indiquerons clairement dans notre r\u00e9ponse que nous aimerions que vous incluiez \u00e9galement cet accessoire.<\/p>\n\n<p class=\"wp-block-paragraph\">Vous trouverez ci-dessous une vid\u00e9o sur la mani\u00e8re d&#8217;emballer votre retour pour r\u00e9paration afin de garantir un voyage s\u00fbr et un traitement rapide par nos soins.<\/p>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe title=\"How to Return a Device to DroiX for Repair\" width=\"880\" height=\"495\" src=\"https:\/\/www.youtube.com\/embed\/STJugmiSpMM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n<h1 class=\"wp-block-heading\">Pour le remboursement<\/h1>\n\n<p class=\"wp-block-paragraph\">Lorsque vous nous retournez votre commande pour un remboursement complet, nous avons besoin de la bo\u00eete, de l&#8217;emballage et des accessoires d&#8217;origine qui ont \u00e9t\u00e9 exp\u00e9di\u00e9s avec votre commande.<\/p>\n\n<p class=\"wp-block-paragraph\">Vous trouverez ci-dessous une vid\u00e9o sur la mani\u00e8re d&#8217;emballer votre retour pour r\u00e9paration afin de garantir un voyage s\u00fbr et un traitement rapide par nos soins.<\/p>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe title=\"How to Return Device to DroiX for Refund\" width=\"880\" height=\"495\" src=\"https:\/\/www.youtube.com\/embed\/ZomiOweIcpk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cet article vous aidera \u00e0 comprendre comment nous renvoyer un produit afin de garantir sa s\u00e9curit\u00e9 pendant le transport.<br \/>\nNous vous montrerons comment renvoyer un produit pour r\u00e9paration et pour remboursement. <\/p>\n","protected":false},"author":1,"featured_media":59291,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2221],"doc_tag":[2189,2219,2217,2188],"kb_category":[4296],"kb_brand":[],"kb_device":[],"kb_section":[4308],"kb_learn":[4307],"class_list":["post-59319","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-miscellaneous","doc_tag-repairs","doc_tag-reparations","doc_tag-retours","doc_tag-returns","kb_category-windows-handhelds","kb_section-getting-started","kb_learn-faq"],"year_month":"2026-10","word_count":246,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"kb-admin","author_nicename":"kb-admin","author_url":"https:\/\/droix.net\/knowledge-base\/author\/kb-admin\/"},"doc_category_info":[{"term_name":"Divers","term_url":"https:\/\/droix.net\/knowledge-base\/fr\/topic\/miscellaneous\/"}],"doc_tag_info":[{"term_name":"repairs","term_url":"https:\/\/droix.net\/knowledge-base\/tag\/repairs\/"},{"term_name":"r\u00e9parations","term_url":"https:\/\/droix.net\/knowledge-base\/fr\/tag\/reparations\/"},{"term_name":"retours","term_url":"https:\/\/droix.net\/knowledge-base\/fr\/tag\/retours\/"},{"term_name":"returns","term_url":"https:\/\/droix.net\/knowledge-base\/tag\/returns\/"}],"lang":"fr","translations":{"fr":59319,"en":59283,"cs":59304,"da":59307,"de":59324,"en-gb":73603,"es":59305,"fi":59313,"it":59303,"no":59311,"pl":59317,"pt-pt":59326,"sv":59315,"bg":96269,"nl":96273,"et":96277,"el":96281,"hu":96285,"lv":96289,"lt":96293,"ro":96297,"sk":96301,"sl":96305,"hr":96309,"hi":96313,"ja":96317,"ko":96321,"ar":96325},"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/docs\/59319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/comments?post=59319"}],"version-history":[{"count":0,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/docs\/59319\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media\/59291"}],"wp:attachment":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media?parent=59319"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/doc_category?post=59319"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/doc_tag?post=59319"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_category?post=59319"},{"taxonomy":"kb_brand","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_brand?post=59319"},{"taxonomy":"kb_device","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_device?post=59319"},{"taxonomy":"kb_section","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_section?post=59319"},{"taxonomy":"kb_learn","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_learn?post=59319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}