{"id":119220,"date":"2021-12-29T16:30:20","date_gmt":"2021-12-29T16:30:20","guid":{"rendered":"https:\/\/droix.co.uk\/knowledge-base\/?post_type=kb&#038;p=1475"},"modified":"2026-10-02T04:31:32","modified_gmt":"2026-10-02T03:31:32","slug":"comanda-mea-droix-a-esuat-ce-fac","status":"publish","type":"kb","link":"https:\/\/droix.net\/knowledge-base\/ro\/article\/comanda-mea-droix-a-esuat-ce-fac\/","title":{"rendered":"Comanda mea DroiX a e\u0219uat! Ce fac?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Bun\u0103 ziua! Dac\u0103 a\u021bi ajuns aici, este probabil c\u0103 a\u021bi efectuat o plat\u0103 c\u0103tre noi aici la DroiX \u00een \u00eencercarea de a achizi\u021biona ceva, dar plata a e\u0219uat. De asemenea, este posibil s\u0103 observa\u021bi c\u0103, de\u0219i plata a e\u0219uat, cardul dumneavoastr\u0103 va indica faptul c\u0103 a\u021bi fost taxat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Acest articol v\u0103 va ajuta s\u0103 explica\u021bi de ce s-ar fi putut \u00eent\u00e2mpla acest lucru \u0219i ce pute\u021bi face pentru a remedia situa\u021bia.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-give-me-my-money-back\">Da\u021bi-mi banii \u00eenapoi!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De\u0219i ne-ar pl\u0103cea, din p\u0103cate nu v\u0103 putem returna banii instantaneu. Pl\u0103\u021bile dumneavoastr\u0103 sunt gestionate de un <strong>procesator de pl\u0103\u021bi ter\u021b<\/strong>, iar taxa care a ap\u0103rut pe cardul\/contul dumneavoastr\u0103 este o \u201etranzac\u021bie \u00een a\u0219teptare\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Practic, procesatorul de pl\u0103\u021bi a spus b\u0103ncii dumneavoastr\u0103:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201eA\u0219 dori s\u0103 retrag aceast\u0103 sum\u0103 de bani din cont. Iat\u0103 detaliile pe care le am (primit), sunt corecte?\u201d<\/p><cite>Procesatorul de Pl\u0103\u021bi<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 ceva merge gre\u0219it \u00een timpul acestui proces, \u00eentreaga tranzac\u021bie este anulat\u0103, iar<strong> procesatorul de pl\u0103\u021bi va anula automat tranzac\u021bia<\/strong> (adic\u0103 v\u0103 va rambursa banii) <strong>\u00een termen de 1-7 zile lucr\u0103toare<\/strong>. Acest lucru este complet automatizat \u0219i <strong>nu putem accelera acest proces<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cenc\u0103 curios? Citi\u021bi \u00een continuare pentru mai multe informa\u021bii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-payment-processor\">\u201eUn procesator de pl\u0103\u021bi\u201d?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A\u0219a este! C\u00e2nd cump\u0103ra\u021bi ceva de la noi aici la DroiX, banii <strong>nu <\/strong>ajung direct la noi (ini\u021bial).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Protejarea informa\u021biilor financiare este o afacere serioas\u0103. Ceva \u00een care companiile investesc milioane anual. Noi la DroiX suntem speciali\u0219ti \u00een tehnologie, dar nu suntem exper\u021bi de v\u00e2rf \u00een securitate cibernetic\u0103. De aceea opt\u0103m doar pentru <strong>cei mai siguri \u0219i de \u00eencredere procesatori de pl\u0103\u021bi ter\u021bi<\/strong> pentru a procesa transferul oric\u0103ror fonduri. Astfel pute\u021bi fi sigur c\u0103 tranzac\u021biile dumneavoastr\u0103 vor fi sigure \u0219i f\u0103r\u0103 probleme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ace\u0219ti procesatori de pl\u0103\u021bi efectueaz\u0103 automat o varietate de verific\u0103ri de securitate importante. Verific\u00e2ndu-v\u0103 identitatea pe baza <strong>informa\u021biilor de rutin\u0103<\/strong> furnizate de <strong>browserul dumneavoastr\u0103 web<\/strong> \u0219i <strong>cardul dumneavoastr\u0103 bancar<\/strong>. Asigur\u00e2ndu-se c\u0103, \u00een final, banii sunt transfera\u021bi de la dumneavoastr\u0103 c\u0103tre noi (sau invers, dac\u0103 solicita\u021bi o rambursare!)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La momentul redact\u0103rii, principalul procesator de pl\u0103\u021bi pe care \u00eel folosim este <a href=\"https:\/\/stripe.com\/gb\" target=\"_blank\" rel=\"noreferrer noopener\">Stripe<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-so-why-has-my-order-failed\">Deci de ce a e\u0219uat comanda mea?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Exist\u0103 dou\u0103 moduri \u00een care o comand\u0103 poate e\u0219ua.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-incorrect-details\">Detalii Incorecte<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Primul mod \u00een care o plat\u0103 poate e\u0219ua este atunci c\u00e2nd procesatorul de pl\u0103\u021bi nu poate retrage fondurile \u00een primul r\u00e2nd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Acest lucru se va \u00eent\u00e2mpla c\u00e2nd furniza\u021bi <strong>detalii incorecte<\/strong>. Este posibil s\u0103 fi introdus data \u00eentr-un format gre\u0219it sau s\u0103 fi scris gre\u0219it numele dumneavoastr\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 detaliile contului pe care le furniza\u021bi sunt <em>exact <\/em>a\u0219a cum apar pe cardul dumneavoastr\u0103.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-security-risk\">Risc de Securitate<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O parte esen\u021bial\u0103 a procesatorilor de pl\u0103\u021bi este c\u0103 efectueaz\u0103 toate sarcinile legate de securitate pentru noi. Protej\u00e2nd at\u00e2t cump\u0103r\u0103torul, c\u00e2t \u0219i v\u00e2nz\u0103torii de munca plictisitoare (\u0219i <em>extrem <\/em><strong><em>de necesar\u0103<\/em><\/strong>) de a se asigura c\u0103 tranzac\u021biile sunt sigure \u0219i protejate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 comanda dumneavoastr\u0103 a fost semnalat\u0103 de procesatorul de pl\u0103\u021bi, comanda nu a \u201ee\u0219uat\u201d \u00een sens literal. Aceasta a fost \u00een schimb pus\u0103 \u00een a\u0219teptare <strong>temporar<\/strong>. Un membru al echipei noastre v\u0103 va contacta \u00een termen de 24-48 de ore pentru a pune c\u00e2teva \u00eentreb\u0103ri pe baza a ceea ce procesatorul de pl\u0103\u021bi a marcat ca suspect, iar noi vom decide cum s\u0103 proced\u0103m de acolo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 decidem s\u0103 nu continu\u0103m cu comanda, banii dumneavoastr\u0103 vor fi rambursa\u021bi automat pe card.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Frauda este, din p\u0103cate, o parte zilnic\u0103 a vie\u021bii noastre ca retailer online. Deci, pentru a ne proteja pe noi \u0219i publicul general de fraud\u0103, ace\u0219ti pa\u0219i de securitate sunt necesari.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-my-payment-keeps-failing\">Plata mea e\u0219ueaz\u0103 \u00een continuare!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 plata dumneavoastr\u0103 e\u0219ueaz\u0103 \u00een continuare, exist\u0103 patru c\u0103i de ac\u021biune pe care le pute\u021bi lua.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-a-different-card\">Folosi\u021bi un card diferit<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Este posibil ca cardul specific pe care \u00eel folosi\u021bi pentru a cump\u0103ra s\u0103 fie descoperit, s\u0103 nu aib\u0103 suficien\u021bi bani pe el, s\u0103 fie expirat etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cencerca\u021bi un card de credit sau de debit diferit \u0219i vede\u021bi dac\u0103 acest lucru rezolv\u0103 problema.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-a-different-processor\">Folosi\u021bi un procesator diferit<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DroiX accept\u0103 de asemenea achizi\u021bii prin <a href=\"https:\/\/www.paypal.com\/us\/home\" target=\"_blank\" rel=\"noreferrer noopener\">PayPal<\/a> \u0219i <a href=\"https:\/\/www.klarna.com\/uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Klarna<\/a>. Oricare dintre acestea ar trebui s\u0103 ajute la evitarea oric\u0103ror probleme neprev\u0103zute pe care le \u00eent\u00e2mpina\u021bi cu achizi\u021bia dumneavoastr\u0103.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-try-our-alternative-site\">\u00cencerca\u021bi site-ul nostru alternativ<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 nu pute\u021bi face achizi\u021bia pe <a href=\"https:\/\/droix.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">droix.net<\/a>, \u00eencerca\u021bi s\u0103 face\u021bi achizi\u021bia pe site-ul s\u0103u sor\u0103, <a href=\"https:\/\/droix.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">droix.net<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ambele site-uri sunt \u00een dezvoltare activ\u0103 \u0219i poate a\u021bi \u00eent\u00e2mpinat un tip ciudat de eroare. \u00cen acest caz, pute\u021bi \u00eencerca s\u0103 folosi\u021bi site-ul nostru alternativ.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 acest lucru v\u0103 rezolv\u0103 problema, scrie\u021bi-ne la support@droix.net \u00eempreun\u0103 cu orice coduri de eroare\/etc. pe care le-a\u021bi v\u0103zut, iar noi le putem transmite echipei noastre de dezvoltare web!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-find-us-on-amazon\">G\u0103si\u021bi-ne pe Amazon!<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DroiX opereaz\u0103 de asemenea pe Amazon \u00eentr-o capacitate limitat\u0103. Pute\u021bi g\u0103si Magazinul oficial Amazon <a href=\"https:\/\/www.amazon.co.uk\/stores\/DroiX\/DroiX\/page\/36602649-64EF-4A06-8549-66111863B202\" target=\"_blank\" rel=\"noreferrer noopener\">DroiX aici.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prin acest magazin pute\u021bi achizi\u021biona unele dintre numeroasele noastre produse oferite prin confortul megacorpora\u021biei interna\u021bionale preferate de to\u021bi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 produsele de pe Amazon vor fi mai scumpe dec\u00e2t dac\u0103 ar fi achizi\u021bionate direct de la noi. Acest lucru se datoreaz\u0103 taxelor pe care Amazon le impune pentru utilizarea platformei lor. <strong>Nu <\/strong>putem efectua niciun fel de \u201e<em>potrivire de pre\u021b<\/em>\u201d pe sau \u00eempotriva platformei Amazon.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p class=\"wp-block-paragraph\">Sper\u0103m c\u0103 acest lucru a aruncat o lumin\u0103 ampl\u0103 asupra situa\u021biei. Dac\u0103 ave\u021bi \u00eentreb\u0103ri suplimentare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la support@droix.net \u0219i vom fi bucuro\u0219i s\u0103 r\u0103spundem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bun\u0103 ziua! Dac\u0103 a\u021bi ajuns aici, este probabil c\u0103 a\u021bi efectuat o plat\u0103 c\u0103tre noi aici la DroiX \u00een \u00eencercarea de a achizi\u021biona ceva, dar plata a e\u0219uat. De asemenea, este posibil s\u0103 observa\u021bi c\u0103, de\u0219i plata a e\u0219uat, cardul dumneavoastr\u0103 va indica faptul c\u0103 a\u021bi fost taxat. Acest articol v\u0103 va ajuta s\u0103 explica\u021bi [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[],"kbtag":[],"kb_category":[4296],"kb_brand":[4154],"kb_device":[],"kb_section":[4310],"kb_learn":[4307],"class_list":["post-119220","kb","type-kb","status-publish","hentry","kb_category-windows-handhelds","kb_brand-droix","kb_section-troubleshooting","kb_learn-faq"],"lang":"ro","translations":{"ro":119220,"en":1475,"cs":27958,"da":27974,"de":27991,"en-gb":35573,"es":28012,"fi":27946,"fr":27956,"it":27968,"no":27986,"pl":28001,"pt-pt":27955,"sv":27965,"bg":119199,"nl":119202,"et":119205,"el":119208,"hu":119211,"lv":119214,"lt":119217,"sk":119223,"sl":119226,"hr":119229,"hi":119232,"ja":119235,"ko":119238,"ar":119241},"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/119220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/comments?post=119220"}],"version-history":[{"count":2,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/119220\/revisions"}],"predecessor-version":[{"id":119222,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/119220\/revisions\/119222"}],"wp:attachment":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media?parent=119220"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtopic?post=119220"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtag?post=119220"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_category?post=119220"},{"taxonomy":"kb_brand","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_brand?post=119220"},{"taxonomy":"kb_device","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_device?post=119220"},{"taxonomy":"kb_section","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_section?post=119220"},{"taxonomy":"kb_learn","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_learn?post=119220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}