{"id":119223,"date":"2021-12-29T16:30:20","date_gmt":"2021-12-29T16:30:20","guid":{"rendered":"https:\/\/droix.co.uk\/knowledge-base\/?post_type=kb&#038;p=1475"},"modified":"2026-10-02T04:31:34","modified_gmt":"2026-10-02T03:31:34","slug":"moja-objednavka-droix-zlyhala-co-mam-robit","status":"publish","type":"kb","link":"https:\/\/droix.net\/knowledge-base\/sk\/article\/moja-objednavka-droix-zlyhala-co-mam-robit\/","title":{"rendered":"Moja objedn\u00e1vka DroiX zlyhala! \u010co m\u00e1m robi\u0165?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Dobr\u00fd de\u0148! Ak ste tu, pravdepodobne ste n\u00e1m vykonali platbu tu v DroiX s cie\u013eom nie\u010do zak\u00fapi\u0165, ale platba zlyhala. M\u00f4\u017eete si tie\u017e v\u0161imn\u00fa\u0165, \u017ee aj ke\u010f va\u0161a platba zlyhala, va\u0161a karta bude indikova\u0165, \u017ee ste boli za\u0165a\u017een\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento \u010dl\u00e1nok v\u00e1m pom\u00f4\u017ee vysvetli\u0165, pre\u010do k tomu mohlo d\u00f4js\u0165 a \u010do m\u00f4\u017eete urobi\u0165, aby ste to napravili.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-give-me-my-money-back\">Vr\u00e1\u0165te mi moje peniaze!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Akoko\u013evek by sme chceli, bohu\u017eia\u013e v\u00e1m nedok\u00e1\u017eeme okam\u017eite vr\u00e1ti\u0165 peniaze. Va\u0161e platby sprac\u00fava <strong>spracovate\u013e platby tretej strany<\/strong>a poplatok, ktor\u00fd sa objavil na va\u0161ej karte\/\u00fa\u010dte, je \u201e\u010dakaj\u00faca transakcia\u201c.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V podstate spracovate\u013e platby povedal va\u0161ej banke:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201eChcel by som z \u00fa\u010dtu vybra\u0165 t\u00fato sumu pe\u0148az\u00ed. Tu s\u00fa \u00fadaje, ktor\u00e9 m\u00e1m (ktor\u00e9 mi boli poskytnut\u00e9), s\u00fa spr\u00e1vne?\u201c<\/p><cite>Spracovate\u013e platby<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Ak po\u010das tohto procesu \u010doko\u013evek zlyh\u00e1, cel\u00e1 transakcia sa preru\u0161\u00ed a<strong> spracovate\u013e platby automaticky zru\u0161\u00ed transakciu<\/strong> (t. j. vr\u00e1ti v\u00e1m peniaze) <strong>do 1 \u2013 7 pracovn\u00fdch dn\u00ed<\/strong>. Toto je plne automatizovan\u00e9 a <strong>nedok\u00e1\u017eeme to ur\u00fdchli\u0165<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">St\u00e1le v\u00e1s to zauj\u00edma? Pre\u010d\u00edtajte si e\u0161te trochu inform\u00e1ci\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-payment-processor\">\u201eSpracovate\u013e platby\u201c?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Presne tak! Ke\u010f si od n\u00e1s tu v DroiX k\u00fapite \u010doko\u013evek, peniaze <strong>nejd\u00fa <\/strong>priamo k n\u00e1m (na za\u010diatku).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ochrana finan\u010dn\u00fdch inform\u00e1ci\u00ed je v\u00e1\u017ena z\u00e1le\u017eitos\u0165. Nie\u010do, do \u010doho spolo\u010dnosti ro\u010dne investuj\u00fa mili\u00f3ny. My v DroiX sme \u0161pecialisti na technol\u00f3gie, ale nie sme \u0161pi\u010dkov\u00ed odborn\u00edci na kybernetick\u00fa bezpe\u010dnos\u0165. Preto vol\u00edme iba <strong>najbezpe\u010dnej\u0161\u00edch a najd\u00f4veryhodnej\u0161\u00edch sprostredkovate\u013eov platieb tret\u00edch str\u00e1n<\/strong> na spracovanie prevodu ak\u00fdchko\u013evek finan\u010dn\u00fdch prostriedkov. M\u00f4\u017eete si by\u0165 ist\u00ed, \u017ee va\u0161e transakcie bud\u00fa bezpe\u010dn\u00e9 a bez komplik\u00e1ci\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00edto sprostredkovatelia platieb automaticky vykon\u00e1vaj\u00fa r\u00f4zne d\u00f4le\u017eit\u00e9 bezpe\u010dnostn\u00e9 kontroly. Overuj\u00fa va\u0161u toto\u017enos\u0165 na z\u00e1klade <strong>be\u017en\u00fdch inform\u00e1ci\u00ed<\/strong> poskytnut\u00fdch <strong>va\u0161\u00edm webov\u00fdm prehliada\u010dom<\/strong> a <strong>va\u0161ou bankovou kartou<\/strong>. Zabezpe\u010duj\u00fa, \u017ee na konci d\u0148a s\u00fa peniaze preveden\u00e9 od v\u00e1s k n\u00e1m (alebo naopak, ak \u017eiadate o vr\u00e1tenie pe\u0148az\u00ed!)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V \u010dase p\u00edsania tohto textu je hlavn\u00fdm sprostredkovate\u013eom platieb, ktor\u00e9ho pou\u017e\u00edvame, <a href=\"https:\/\/stripe.com\/gb\" target=\"_blank\" rel=\"noreferrer noopener\">Stripe<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-so-why-has-my-order-failed\">Pre\u010do teda moja objedn\u00e1vka zlyhala?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Existuj\u00fa dva sp\u00f4soby, ak\u00fdmi m\u00f4\u017ee objedn\u00e1vka zlyha\u0165.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-incorrect-details\">Nespr\u00e1vne \u00fadaje<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prv\u00fdm sp\u00f4sobom, ak\u00fdm m\u00f4\u017ee platba zlyha\u0165, je situ\u00e1cia, ke\u010f sprostredkovate\u013e platieb nedok\u00e1\u017ee v prvom rade stiahnu\u0165 finan\u010dn\u00e9 prostriedky.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stane sa to, ke\u010f poskytnete <strong>nespr\u00e1vne \u00fadaje<\/strong>. Mo\u017eno ste zadali d\u00e1tum v nespr\u00e1vnom form\u00e1te alebo ste nespr\u00e1vne nap\u00edsali svoje meno.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pros\u00edm, uistite sa, \u017ee \u00fadaje o \u00fa\u010dte, ktor\u00e9 poskytujete, s\u00fa <em>presne <\/em>tak, ako sa zobrazuj\u00fa na va\u0161ej karte.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-security-risk\">Bezpe\u010dnostn\u00e9 riziko<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">K\u013e\u00fa\u010dovou \u00falohou spracovate\u013eov platieb je, \u017ee za n\u00e1s vykon\u00e1vaj\u00fa v\u0161etky \u00falohy s\u00favisiace s bezpe\u010dnos\u0165ou. Chr\u00e1nia kupuj\u00faceho aj pred\u00e1vaj\u00facich pred zd\u013ahavou (a <em>ve\u013emi <\/em><strong><em>nevyhnutnou<\/em><\/strong>) pr\u00e1cou so zabezpe\u010den\u00edm bezpe\u010dnosti a ochrany transakci\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak bola va\u0161a objedn\u00e1vka ozna\u010den\u00e1 spracovate\u013eom platieb, va\u0161a objedn\u00e1vka v doslovnom zmysle \u201ezlyhala\u201c. Namiesto toho bola pozastaven\u00e1 <strong>do\u010dasne<\/strong>. \u010clen n\u00e1\u0161ho t\u00edmu v\u00e1s bude kontaktova\u0165 do 24 \u2013 48 hod\u00edn, aby v\u00e1m polo\u017eil nieko\u013eko ot\u00e1zok na z\u00e1klade toho, \u010do spracovate\u013e platieb ozna\u010dil za podozriv\u00e9, a n\u00e1sledne rozhodneme o \u010fal\u0161om postupe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak sa rozhodneme v objedn\u00e1vke nepokra\u010dova\u0165, va\u0161e peniaze bud\u00fa automaticky vr\u00e1ten\u00e9 na kartu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Podvody s\u00fa, \u017eia\u013e, ka\u017edodennou s\u00fa\u010das\u0165ou n\u00e1\u0161ho \u017eivota ako online predajcu. Preto s\u00fa tieto bezpe\u010dnostn\u00e9 kroky nevyhnutn\u00e9 na ochranu n\u00e1s aj \u0161irokej verejnosti pred podvodmi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-my-payment-keeps-failing\">Moja platba st\u00e1le zlyh\u00e1va!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ak va\u0161a platba st\u00e1le zlyh\u00e1va, m\u00f4\u017eete podnikn\u00fa\u0165 \u0161tyri kroky.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-a-different-card\">Pou\u017eite in\u00fa kartu<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00f4\u017ee \u00eds\u0165 o to, \u017ee konkr\u00e9tna karta, ktor\u00fa pou\u017e\u00edvate na n\u00e1kup, je pre\u010derpan\u00e1, nem\u00e1 na nej dostatok pe\u0148az\u00ed, je po platnosti at\u010f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sk\u00faste in\u00fa kreditn\u00fa alebo debetn\u00fa kartu a zistite, \u010di sa t\u00fdm probl\u00e9m vyrie\u0161i.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-a-different-processor\">Pou\u017eite in\u00e9ho spracovate\u013ea<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DroiX tie\u017e podporuje n\u00e1kupy prostredn\u00edctvom <a href=\"https:\/\/www.paypal.com\/us\/home\" target=\"_blank\" rel=\"noreferrer noopener\">PayPal<\/a> a <a href=\"https:\/\/www.klarna.com\/uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Klarna<\/a>. Ktor\u00fdko\u013evek z nich by mal pom\u00f4c\u0165 ob\u00eds\u0165 ak\u00e9ko\u013evek neo\u010dak\u00e1van\u00e9 probl\u00e9my, s ktor\u00fdmi sa pri n\u00e1kupe stret\u00e1vate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-try-our-alternative-site\">Vysk\u00fa\u0161ajte na\u0161u alternat\u00edvnu str\u00e1nku<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ak nem\u00f4\u017eete uskuto\u010dni\u0165 n\u00e1kup na <a href=\"https:\/\/droix.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">droix.net<\/a>, sk\u00faste uskuto\u010dni\u0165 n\u00e1kup na jej sesterskej str\u00e1nke, <a href=\"https:\/\/droix.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">droix.net<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obe str\u00e1nky s\u00fa v akt\u00edvnom v\u00fdvoji a mo\u017eno ste narazili na nejak\u00fd zvl\u00e1\u0161tny druh chyby. V takom pr\u00edpade m\u00f4\u017eete sk\u00fasi\u0165 pou\u017ei\u0165 na\u0161u alternat\u00edvnu str\u00e1nku.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak to vyrie\u0161i v\u00e1\u0161 probl\u00e9m, nap\u00ed\u0161te n\u00e1m na support@droix.net spolu s ak\u00fdmiko\u013evek chybov\u00fdmi k\u00f3dmi at\u010f., ktor\u00e9 ste mohli vidie\u0165, a my to m\u00f4\u017eeme post\u00fapi\u0165 n\u00e1\u0161mu t\u00edmu pre v\u00fdvoj webov\u00fdch str\u00e1nok!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-find-us-on-amazon\">N\u00e1jdite n\u00e1s na Amazone!<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DroiX tie\u017e p\u00f4sob\u00ed na Amazone v obmedzenej kapacite. Ofici\u00e1lny <a href=\"https:\/\/www.amazon.co.uk\/stores\/DroiX\/DroiX\/page\/36602649-64EF-4A06-8549-66111863B202\" target=\"_blank\" rel=\"noreferrer noopener\">DroiX Amazon Store<\/a> n\u00e1jdete tu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prostredn\u00edctvom tohto obchodu si m\u00f4\u017eete zak\u00fapi\u0165 niektor\u00e9 z na\u0161ich mnoh\u00fdch produktov v ponuke pohodlne prostredn\u00edctvom ob\u013e\u00fabenej medzin\u00e1rodnej megakorpor\u00e1cie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upozor\u0148ujeme, \u017ee produkty na Amazone bud\u00fa drah\u0161ie ako pri priamom n\u00e1kupe od n\u00e1s. Je to kv\u00f4li poplatkom, ktor\u00e9 Amazon \u00fa\u010dtuje za pou\u017e\u00edvanie ich platformy. Nie sme <strong>schopn\u00ed <\/strong>vykon\u00e1va\u0165 ak\u00fdko\u013evek druh &#8220;<em>porovnanie cien<\/em>&#8221; na platforme Amazon alebo vo\u010di nej.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00fafame, \u017ee to dostato\u010dne objasnilo situ\u00e1ciu. Ak m\u00e1te \u010fal\u0161ie ot\u00e1zky, kontaktujte n\u00e1s na support@droix.net a radi v\u00e1m odpovieme.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dobr\u00fd de\u0148! Ak ste tu, pravdepodobne ste n\u00e1m vykonali platbu tu v DroiX s cie\u013eom nie\u010do zak\u00fapi\u0165, ale platba zlyhala. M\u00f4\u017eete si tie\u017e v\u0161imn\u00fa\u0165, \u017ee aj ke\u010f va\u0161a platba zlyhala, va\u0161a karta bude indikova\u0165, \u017ee ste boli za\u0165a\u017een\u00ed. Tento \u010dl\u00e1nok v\u00e1m pom\u00f4\u017ee vysvetli\u0165, pre\u010do k tomu mohlo d\u00f4js\u0165 a \u010do m\u00f4\u017eete urobi\u0165, aby ste to [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[],"kbtag":[],"kb_category":[4296],"kb_brand":[4154],"kb_device":[],"kb_section":[4310],"kb_learn":[4307],"class_list":["post-119223","kb","type-kb","status-publish","hentry","kb_category-windows-handhelds","kb_brand-droix","kb_section-troubleshooting","kb_learn-faq"],"lang":"sk","translations":{"sk":119223,"en":1475,"cs":27958,"da":27974,"de":27991,"en-gb":35573,"es":28012,"fi":27946,"fr":27956,"it":27968,"no":27986,"pl":28001,"pt-pt":27955,"sv":27965,"bg":119199,"nl":119202,"et":119205,"el":119208,"hu":119211,"lv":119214,"lt":119217,"ro":119220,"sl":119226,"hr":119229,"hi":119232,"ja":119235,"ko":119238,"ar":119241},"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/119223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/comments?post=119223"}],"version-history":[{"count":2,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/119223\/revisions"}],"predecessor-version":[{"id":119225,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/119223\/revisions\/119225"}],"wp:attachment":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media?parent=119223"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtopic?post=119223"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtag?post=119223"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_category?post=119223"},{"taxonomy":"kb_brand","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_brand?post=119223"},{"taxonomy":"kb_device","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_device?post=119223"},{"taxonomy":"kb_section","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_section?post=119223"},{"taxonomy":"kb_learn","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_learn?post=119223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}