{"id":59283,"date":"2024-08-13T16:06:04","date_gmt":"2024-08-13T15:06:04","guid":{"rendered":"https:\/\/droix.net\/knowledge-base\/?post_type=kb&#038;p=59283"},"modified":"2024-08-13T16:06:06","modified_gmt":"2024-08-13T15:06:06","slug":"returns-how-to-package-your-item","status":"publish","type":"kb","link":"https:\/\/droix.net\/knowledge-base\/article\/returns-how-to-package-your-item\/","title":{"rendered":"Returns &#8211; How to package your Item"},"content":{"rendered":"\n<p>This article will help you understand how to return a product to us to ensure its safety during transit. We will show you how to return a product for a repair and for a refund.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">For Repair<\/h1>\n\n\n\n<p>When you return something to us for it to be repaired, we usually only need the device in question (For example: a <a href=\"https:\/\/droix.net\/product-category\/mini-pcs\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/droix.net\/product-category\/mini-pcs\/\" rel=\"noreferrer noopener\">Mini PC<\/a>, or the <a href=\"https:\/\/droix.net\/product-category\/retro-game-console\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/droix.net\/product-category\/retro-game-console\/\" rel=\"noreferrer noopener\">Retro Gaming Handheld<\/a>)\u00a0<strong>not\u00a0<\/strong>the accessories that come with it when you received it from us. (For example: a lanyard, user manual, or USB Cable).<\/p>\n\n\n\n<p>If we believe that the issue with the device may be related to an accessory (Say: the power supply, or the HDMI Cable) we will make it clear in our replies to you that we would like you to include that as well.<\/p>\n\n\n\n<p>Below you will find a video on how to package your return for repair to ensure a safe journey, and a fast inbound processing by us.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to Return a Device to DroiX for Repair\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/STJugmiSpMM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">For Refund<\/h1>\n\n\n\n<p>When you return your order to us for a full refund, we require all the original box, packaging &amp; accessories that were originally shipped with your order.<\/p>\n\n\n\n<p>Below you will find a video on how to package your return for repair to ensure a safe journey, and a fast inbound processing by us.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to Return Device to DroiX for Refund\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/ZomiOweIcpk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article will help you understand how to return a product to us to ensure its safety during transit. We will show you how to return a product for a repair and for a refund.<\/p>\n","protected":false},"author":1,"featured_media":59286,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[2187],"kbtag":[2189,2188],"class_list":{"0":"post-59283","1":"kb","2":"type-kb","3":"status-publish","4":"has-post-thumbnail","6":"kbtopic-miscellaneous","7":"kbtag-repairs","8":"kbtag-returns"},"_links":{"self":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/59283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/comments?post=59283"}],"version-history":[{"count":0,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/59283\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media\/59286"}],"wp:attachment":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media?parent=59283"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtopic?post=59283"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtag?post=59283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}