This article will help you understand how to return a product to us to ensure it remains safe during transit. We will explain how to return a product for both repairs and refunds.<\/p>\n\n\n\n
If you have not already done so, you can begin the return process for either a repair or a refund via the DROIX Returns Portal<\/a><\/strong>. To start, simply enter your Order Number (found in your DROIX order confirmation email) and the email address used to place the order. Follow the instructions provided to proceed with your return.<\/p>\n\n\n\n When returning an item for repair, we generally only require the device itself (e.g., a handheld gaming PC<\/a> or an Android gaming handheld<\/a>); please do not include the accessories that were included in your original shipment (such as lanyards, user manuals, or USB cables).<\/p>\n\n\n\n If we determine that the issue may be related to a specific accessory (e.g., the power supply or HDMI cable), we will explicitly request that you include that item in our correspondence with you. Below, you will find a video on how to package your repair return to ensure a safe journey and fast inbound processing by our team.<\/p>\n\n\n\nFor Repair<\/h2>\n\n\n\n