{"id":96301,"date":"2024-08-13T16:06:04","date_gmt":"2024-08-13T15:06:04","guid":{"rendered":"https:\/\/droix.net\/knowledge-base\/?post_type=kb&#038;p=59283"},"modified":"2026-10-02T02:26:32","modified_gmt":"2026-10-02T01:26:32","slug":"vratenie-ako-zabalit-vas-vyrobok","status":"publish","type":"kb","link":"https:\/\/droix.net\/knowledge-base\/sk\/article\/vratenie-ako-zabalit-vas-vyrobok\/","title":{"rendered":"Vr\u00e1tenie \u2013 Ako zabali\u0165 v\u00e1\u0161 v\u00fdrobok"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Tento \u010dl\u00e1nok v\u00e1m pom\u00f4\u017ee pochopi\u0165, ako n\u00e1m vr\u00e1ti\u0165 produkt, aby zostal po\u010das prepravy v bezpe\u010d\u00ed. Vysvetl\u00edme, ako vr\u00e1ti\u0165 produkt na opravu aj na vr\u00e1tenie pe\u0148az\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak ste tak e\u0161te neurobili, m\u00f4\u017eete za\u010da\u0165 proces vr\u00e1tenia bu\u010f na opravu, alebo na vr\u00e1tenie pe\u0148az\u00ed prostredn\u00edctvom port\u00e1lu <strong><a href=\"https:\/\/returns.droix.net\/\" data-type=\"link\" data-id=\"https:\/\/returns.droix.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">DROIX Returns Portal<\/a><\/strong>. Na za\u010diatok jednoducho zadajte svoje \u010d\u00edslo objedn\u00e1vky (n\u00e1jdete ho v potvrdzuj\u00facom e-maile k objedn\u00e1vke DROIX) a e-mailov\u00fa adresu pou\u017eit\u00fa pri vytvoren\u00ed objedn\u00e1vky. Postupujte pod\u013ea uveden\u00fdch pokynov a pokra\u010dujte vo vr\u00e1ten\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Na opravu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pri vr\u00e1ten\u00ed polo\u017eky na opravu zvy\u010dajne vy\u017eadujeme iba samotn\u00e9 zariadenie (napr. <a href=\"https:\/\/droix.net\/product-category\/gaming-handheld\/handheld-gaming-pcs\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/droix.net\/product-category\/gaming-handheld\/handheld-gaming-pcs\/\" rel=\"noreferrer noopener\">prenosn\u00fd hern\u00fd po\u010d\u00edta\u010d<\/a> alebo <a href=\"https:\/\/droix.net\/product-category\/gaming-handheld\/android-gaming-handheld\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/droix.net\/product-category\/gaming-handheld\/android-gaming-handheld\/\" rel=\"noreferrer noopener\">Android hern\u00e1 prenosn\u00e1 konzola<\/a>); pros\u00edm, neuv\u00e1dzajte pr\u00edslu\u0161enstvo, ktor\u00e9 bolo s\u00fa\u010das\u0165ou p\u00f4vodnej z\u00e1sielky (ako napr\u00edklad \u0161n\u00farky, pou\u017e\u00edvate\u013esk\u00e9 pr\u00edru\u010dky alebo k\u00e1ble USB).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak zist\u00edme, \u017ee probl\u00e9m m\u00f4\u017ee s\u00favisie\u0165 s konkr\u00e9tnym pr\u00edslu\u0161enstvom (napr. nap\u00e1jac\u00ed zdroj alebo k\u00e1bel HDMI), v\u00fdslovne v\u00e1s po\u017eiadame, aby ste t\u00fato polo\u017eku zahrnuli do na\u0161ej vz\u00e1jomnej komunik\u00e1cie. Ni\u017e\u0161ie n\u00e1jdete video o tom, ako zabali\u0165 vr\u00e1ten\u00fd v\u00fdrobok na opravu, aby bola zaisten\u00e1 bezpe\u010dn\u00e1 preprava a r\u00fdchle spracovanie na\u0161\u00edm t\u00edmom.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Return a Device to DroiX for Repair\" width=\"880\" height=\"495\" src=\"https:\/\/www.youtube.com\/embed\/STJugmiSpMM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Pre vr\u00e1tenie pe\u0148az\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pri vr\u00e1ten\u00ed objedn\u00e1vky za \u00fa\u010delom \u00fapln\u00e9ho vr\u00e1tenia pe\u0148az\u00ed po\u017eadujeme, aby ste prilo\u017eili p\u00f4vodn\u00fa \u0161katu\u013eu, v\u0161etky obaly a v\u0161etko pr\u00edslu\u0161enstvo, ktor\u00e9 bolo p\u00f4vodne s\u00fa\u010das\u0165ou va\u0161ej objedn\u00e1vky. Ni\u017e\u0161ie n\u00e1jdete video o tom, ako spr\u00e1vne zabali\u0165 vr\u00e1ten\u00fd tovar, aby bola zaisten\u00e1 bezpe\u010dn\u00e1 preprava a r\u00fdchle spracovanie na\u0161\u00edm t\u00edmom.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Return Device to DroiX for Refund\" width=\"880\" height=\"495\" src=\"https:\/\/www.youtube.com\/embed\/ZomiOweIcpk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Sledovanie vr\u00e1tenia<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e1to <a href=\"https:\/\/returns.droix.net\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/returns.droix.net\/\" rel=\"noreferrer noopener\">DROIX Port\u00e1l pre vr\u00e1tenie<\/a> mo\u017eno pou\u017ei\u0165 aj na sledovanie stavu v\u00e1\u0161ho vr\u00e1tenia. Na port\u00e1li kliknite na odkaz <strong>Sledova\u0165<\/strong> ; budete vyzvan\u00ed na zadanie \u010d\u00edsla RMA, ktor\u00e9 ste dostali, a e-mailovej adresy, ktor\u00fa ste pou\u017eili pri vytv\u00e1ran\u00ed objedn\u00e1vky.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tento \u010dl\u00e1nok v\u00e1m pom\u00f4\u017ee pochopi\u0165, ako n\u00e1m vr\u00e1ti\u0165 v\u00fdrobok, aby bola zaisten\u00e1 jeho bezpe\u010dnos\u0165 po\u010das prepravy. Uk\u00e1\u017eeme v\u00e1m, ako vr\u00e1ti\u0165 v\u00fdrobok na opravu a za \u00fa\u010delom vr\u00e1tenia pe\u0148az\u00ed.<\/p>\n","protected":false},"author":1,"featured_media":96302,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[3956],"kbtag":[14194,14149],"kb_category":[4296],"kb_brand":[],"kb_device":[],"kb_section":[4308],"kb_learn":[4307],"class_list":["post-96301","kb","type-kb","status-publish","has-post-thumbnail","hentry","kbtopic-miscellaneous","kbtag-opravy-2","kbtag-vratenia","kb_category-windows-handhelds","kb_section-getting-started","kb_learn-faq"],"lang":"sk","translations":{"sk":96301,"en":59283,"cs":59304,"da":59307,"de":59324,"en-gb":73603,"es":59305,"fi":59313,"fr":59319,"it":59303,"no":59311,"pl":59317,"pt-pt":59326,"sv":59315,"bg":96269,"nl":96273,"et":96277,"el":96281,"hu":96285,"lv":96289,"lt":96293,"ro":96297,"sl":96305,"hr":96309,"hi":96313,"ja":96317,"ko":96321,"ar":96325},"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/96301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/comments?post=96301"}],"version-history":[{"count":2,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/96301\/revisions"}],"predecessor-version":[{"id":96304,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/96301\/revisions\/96304"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media\/96302"}],"wp:attachment":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media?parent=96301"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtopic?post=96301"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtag?post=96301"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_category?post=96301"},{"taxonomy":"kb_brand","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_brand?post=96301"},{"taxonomy":"kb_device","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_device?post=96301"},{"taxonomy":"kb_section","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_section?post=96301"},{"taxonomy":"kb_learn","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_learn?post=96301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}