{"id":96305,"date":"2024-08-13T16:06:04","date_gmt":"2024-08-13T15:06:04","guid":{"rendered":"https:\/\/droix.net\/knowledge-base\/?post_type=kb&#038;p=59283"},"modified":"2026-10-02T02:26:34","modified_gmt":"2026-10-02T01:26:34","slug":"vracila-kako-zapakirati-izdelek","status":"publish","type":"kb","link":"https:\/\/droix.net\/knowledge-base\/sl\/article\/vracila-kako-zapakirati-izdelek\/","title":{"rendered":"Vra\u010dila \u2013 kako zapakirati izdelek"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Ta \u010dlanek vam bo pomagal razumeti, kako nam vrniti izdelek, da bo med prevozom ostal varen. Razlo\u017eili bomo, kako vrniti izdelek za popravilo in za vra\u010dilo kupnine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce tega \u0161e niste storili, lahko postopek vra\u010dila za popravilo ali vra\u010dilo kupnine za\u010dnete prek <strong><a href=\"https:\/\/returns.droix.net\/\" data-type=\"link\" data-id=\"https:\/\/returns.droix.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">DROIX portala za vra\u010dila<\/a><\/strong>. Za za\u010detek preprosto vnesite svojo \u0161tevilko naro\u010dila (najdete jo v DROIX e-po\u0161tnem sporo\u010dilu s potrditvijo naro\u010dila) in e-po\u0161tni naslov, uporabljen ob oddaji naro\u010dila. Sledite navodilom, da nadaljujete z vra\u010dilom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Za popravilo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pri vra\u010dilu izdelka za popravilo obi\u010dajno potrebujemo le napravo samo (npr. <a href=\"https:\/\/droix.net\/product-category\/gaming-handheld\/handheld-gaming-pcs\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/droix.net\/product-category\/gaming-handheld\/handheld-gaming-pcs\/\" rel=\"noreferrer noopener\">ro\u010dni igralni ra\u010dunalnik<\/a> ali <a href=\"https:\/\/droix.net\/product-category\/gaming-handheld\/android-gaming-handheld\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/droix.net\/product-category\/gaming-handheld\/android-gaming-handheld\/\" rel=\"noreferrer noopener\">Androidro\u010dno igralno napravo<\/a>); prosimo, da ne prilo\u017eite dodatkov, ki so bili prilo\u017eeni va\u0161i prvotni po\u0161iljki (kot so trakovi, uporabni\u0161ki priro\u010dniki ali USB kabli).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce ugotovimo, da je te\u017eava morda povezana z dolo\u010denim dodatkom (npr. napajalnikom ali HDMI kablom), bomo v na\u0161i korespondenci z vami izrecno zahtevali, da ta izdelek prilo\u017eite. Spodaj boste na\u0161li video o tem, kako zapakirati vra\u010dilo za popravilo, da bo pot varno potekala in da bo na\u0161a ekipa vhodno obdelavo opravila hitro.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Return a Device to DroiX for Repair\" width=\"880\" height=\"495\" src=\"https:\/\/www.youtube.com\/embed\/STJugmiSpMM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Za vra\u010dilo kupnine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pri vra\u010dilu naro\u010dila za celotno vra\u010dilo kupnine zahtevamo, da prilo\u017eite originalno \u0161katlo, vso embala\u017eo in vsak dodatek, ki je bil prvotno poslan z va\u0161im naro\u010dilom. Spodaj boste na\u0161li video o tem, kako pravilno zapakirati vra\u010dilo, da bo pot varno potekala in da bo na\u0161a ekipa vhodno obdelavo opravila hitro.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Return Device to DroiX for Refund\" width=\"880\" height=\"495\" src=\"https:\/\/www.youtube.com\/embed\/ZomiOweIcpk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Sledenje vra\u010dilu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/returns.droix.net\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/returns.droix.net\/\" rel=\"noreferrer noopener\">DROIX Portal za vra\u010dila<\/a> lahko uporabite tudi za sledenje stanju va\u0161ega vra\u010dila. Na portalu kliknite povezavo <strong>Sledi<\/strong>; pozvani boste, da vnesete prejeto \u0161tevilko RMA in e-po\u0161tni naslov, uporabljen ob oddaji naro\u010dila.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ta \u010dlanek vam bo pomagal razumeti, kako nam vrniti izdelek, da bo med prevozom varen. Pokazali vam bomo, kako vrniti izdelek za popravilo in za vra\u010dilo kupnine.<\/p>\n","protected":false},"author":1,"featured_media":96306,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[3957],"kbtag":[14197,14152],"kb_category":[4296],"kb_brand":[],"kb_device":[],"kb_section":[4308],"kb_learn":[4307],"class_list":["post-96305","kb","type-kb","status-publish","has-post-thumbnail","hentry","kbtopic-miscellaneous","kbtag-popravila","kbtag-vracila","kb_category-windows-handhelds","kb_section-getting-started","kb_learn-faq"],"lang":"sl","translations":{"sl":96305,"en":59283,"cs":59304,"da":59307,"de":59324,"en-gb":73603,"es":59305,"fi":59313,"fr":59319,"it":59303,"no":59311,"pl":59317,"pt-pt":59326,"sv":59315,"bg":96269,"nl":96273,"et":96277,"el":96281,"hu":96285,"lv":96289,"lt":96293,"ro":96297,"sk":96301,"hr":96309,"hi":96313,"ja":96317,"ko":96321,"ar":96325},"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/96305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/comments?post=96305"}],"version-history":[{"count":2,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/96305\/revisions"}],"predecessor-version":[{"id":96308,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb\/96305\/revisions\/96308"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media\/96306"}],"wp:attachment":[{"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/media?parent=96305"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtopic?post=96305"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kbtag?post=96305"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_category?post=96305"},{"taxonomy":"kb_brand","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_brand?post=96305"},{"taxonomy":"kb_device","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_device?post=96305"},{"taxonomy":"kb_section","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_section?post=96305"},{"taxonomy":"kb_learn","embeddable":true,"href":"https:\/\/droix.net\/knowledge-base\/wp-json\/wp\/v2\/kb_learn?post=96305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}