Hello there! Welcome to DroiX. We’re a company who deal in specialized electronic devices, ranging from retro gaming handhelds, Android TV boxes, and small form factor desktop computers/laptops. As well as various perhiprials and accessories!

Perhaps you’ve come across us from a google search. Or maybe you’ve heard of us via word-of-mouth from a relative or friend. We’re happy to see you, and hope that you find something you like among our wares!

However, perhaps you may have noticed that what we sell may be found slightly cheaper elsewhere (i.e., AliExpress, Banggood, and various other online retailers).

Really, there’s three big things to consider when purchasing from us at DroiX:

1. Delivery Time

When you buy from sites like AliExpress, odds are your parcel is going to be sent directly from China. For those who live in Asia, this might not be a big deal, but those who are familiar with ordering goods internationally may be aware that there can occasionally be large delays in delivery.

In addition, the longer the parcel is in transit, the higher the chance of it being lost, damaged, or in the worst case, even stolen by an untrustworthy courier.

When you order from DroiX, you can shop in peace of mind that we will dispatch your order with absolute speed and security. Using the most reputable and reliable courier services (whose performance we review regularly so that we can always pick the best option for you), and dispatching all orders made before 2PM (UK time) on the same day (excluding Saturday, Sunday, and Public Holidays).

2. Support

Often we’ll hear horror stories of the after-sales support from drop shipping services. Any attempts at contacting them are met with template responses and filler „non-responses“, so essentially after your item arrives, you’re on your own.

We at DroiX pride ourselves on providing top-class customer support. On top of the 1-year warranty we provide with all of our devices as standard (meaning if your device breaks down, there’s no need to worry) – our support team is easy to reach!

Give us a call (our number is at the top of the page!), say hi in our live chat (look in the bottom right!), or leave us an email (drop us a line at [email protected]), and our team will get back to you as soon as possible. With most queries responded to within 24 hours, we’re determined to ensure that you walk away with your questions answered and/or your issues resolved.

3. Hassle-Free Returns

It happens. You’ve ordered something, it’s arrived safely, you’ve used it for a bit… but something isn’t quite right. Perhaps it just wasn’t what you were expecting, or maybe the item itself has a defect you just can’t ignore.

Oftentimes returning these devices you have returned through AliExpress, Banggood, and so on, can be a frustrating and hair-tearing experience. With apathetic staff „stalling“ for time or not responding for days at a time in the hopes that you’ll get bored and give up.

Here at DroiX, setting up a return couldn’t be easier. Simply contact us within 30 days of delivery with your order number – via chat, email, or phonecall – and let us know why you want to return it (even if it’s just because you’ve changed your mind – we want to hear it!), we can then set up a return for you immediately. With offices located in the UK, USA, Germany, France, Italy and Spain, returning items items is simple, quick, and painless.

Conclusion

Thanks for reading this far! We hope you’ve found this short blog post informative, and are considering your next purchase with us! Be it a retro gaming device, PC, or a laptop, we’re ready and willing to provide a top-class experience whichever you decide to purchase.

Until next time!