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Email and Livechat

Email: [email protected]

Livechat: Bottom-right of page or Here

Operating Hours for Email and Livechat

USA (EST) : 4:30AM - 12:30PM Monday-Friday excl. Bank Holidays UK: 10:00AM - 5:30PM Monday-Friday excl. Bank Holidays

Email Response Times

Monday-Friday: 2-5 Hours Saturday-Sunday incl. Bank Holidays: 8-24 Hours

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Or visit our Contact Us Page

Stock, Payment and Delivery

We are excited to announce that DroiX Global is now offering even faster and more affordable shipping options for all your electronic needs. Our commitment to providing you with exceptional customer service extends to ensuring that you receive your orders as quickly and efficiently as possible, without breaking the bank.

At DroiX Global, we understand the importance of flexibility when it comes to payment. That’s why we are proud to accept payment in all major currencies and methods, including credit cards, debit cards, PayPal, BNPL Schemes and more, to make your shopping experience seamless and convenient.

To further enhance our service, we dispatch orders from our strategically located warehouses in the UK, Europe, and the USA. This allows us to deliver your purchases in the shortest time possible while minimizing shipping costs.

Additionally, we are constantly working on expanding our shipping options and negotiating better deals with our shipping partners to reduce costs. Our goal is to pass these savings on to you and make our products even more accessible to customers around the world.

Stock Information

At DroiX Global, we strive to keep you informed about the availability of our products. To help you better understand the different stock statuses on our website, we’ve provided a brief explanation for each one:

  • In Stock: When a product is marked as “In Stock,” it means we currently have the item in our inventory and it’s ready to be shipped. Orders for in-stock items are typically processed and dispatched within a short period, ensuring you receive your products as quickly as possible.
  • On Backorder: If a product is listed as “On Backorder,” it indicates that the item has been officially launched, but we are currently out of stock. Rest assured, we will ship your order as soon as we receive new stock from the manufacturers. The restocking date is usually provided on the product page, giving you an estimate of when you can expect your order to be shipped.
  • Pre-Order: When you see a product marked as “Pre-Order,” it means the item has not been officially launched yet. By placing a pre-order, you reserve the product and ensure that you’ll be among the first to receive it once it’s launched and we have stock in our warehouses. We will ship pre-ordered items to customers as soon as the product becomes available.

If you have any questions on whether the item is in stock just jump onto our Livechat or email us at [email protected] and we’ll be more than happy to help.


At DroiX Global, we understand the importance of offering flexible and secure payment options for a seamless shopping experience. That’s why we are proud to accept a wide range of payment methods, catering to your individual preferences and ensuring a hassle-free checkout process.

We gladly accept all major debit and credit cards, including:

  • Apple Pay: Make secure and contactless payments using your Apple devices.
  • Mastercard: Pay with confidence using your trusted Mastercard debit or credit card.
  • Visa: Rely on the global reach and security of your Visa debit or credit card.

In addition to debit and credit cards, we also accept PayPal, a widely recognized and secure online payment platform. PayPal allows you to shop with confidence, knowing that your financial information is protected with advanced encryption technology.

By offering multiple payment options, we aim to provide you with the flexibility and convenience you deserve when shopping at DroiX Global. If you have any questions or need assistance with the checkout process, please don’t hesitate to reach out to our dedicated customer support team.

Shipping and Tax

We are pleased to inform you that DroiX Global ships orders from our warehouses in the UK, Europe, and the USA. The warehouse from which your order will be dispatched depends on the availability of the item at the time of purchase (Due to limitations, we cannot guarantee a specific warehouse, and information on the product page should be taken as guidance), as our stock levels change on a day-to-day basis. Rest assured, we always strive to ship your order from the most convenient location to ensure prompt delivery. We do not offer the option to choose which warehouse an order would be shipped from due to the aforementioned.

Customers from United Kingdom and United States will not incur any import taxes.

For Non-UK and Non-USA customers, some items will be shipped with Taxes Paid. This will be mentioned on each product page, and the statement should not be taken as a general rule. Always refer to the product page.

DroiX Global proudly ships to the following countries:

  • United Kingdom
  • Albania
  • Andorra
  • Austria
  • Belgium
  • Bosnia & Herzegovina
  • Bulgaria
  • Canada
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Moldova
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • USA

We offer various shipping methods based on the item’s class. High-end products can only be shipped via DHL Express to ensure secure and prompt delivery. Our available shipping options include DHL Express, DPD, GlobalMail, and Royal Mail.

We hope this information clarifies our shipping policies and procedures. If you have any further questions or concerns, please feel free to contact our customer support team for assistance.

Shipping Cost

We calculate cost based on the item (Weight, Value) and destination. The minimum shipping cost is £10.11

For an accurate calculation, please add the item you wish to purchase to your cart and add your address during checkout.

Order Tracking

We ship all of our orders via Tracked Methods, and an email with your tracking number will be sent out after we have dispatched your order.

If you have any questions in regards to your order or your tracking, please do not hesitate to Contact Us

International Shipping

Shipping to over 30 Countries and more coming!

We stand by our products

14 days money back guarantee

International Warranty

Our amazing Customer Service, everywhere!

Secure Checkout

PayPal / MasterCard / Visa / Klarna

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