i. The Supplier does neither store credit card details nor does the Supplier share customer details with any illegitimate 3rd parties.
ii. The Supplier will only retain your personal data for as long as necessary to fulfil the purposes the Supplier collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
iii. The Supplier will generally retain our customers’ data for a period of 6 (six) years after a contract has ended, to ensure that the Supplier is able to assist you should you have any questions or feedback in relation to the Supplier products or to protect, or defend our legal rights, or for tax purposes.
iv. Where the Supplier has processed your personal data to provide you with marketing communications with consent, the Supplier may contact you at least every twelve (12) months to ensure you are happy to continue receiving such communications. If you tell the Supplier that you no longer wish to receive such communications, your personal data will be removed from the Supplier’s marketing lists (but will be added to a “do not contact” list).
v. Where the Supplier has processed your data for any other reason (such as where you have contacted the Supplier with a question in connection with products or services), the Supplier will retain your data for twelve (12) months.
vii. In some circumstances the Supplier may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case the Supplier may use this information indefinitely without further notice to you.
vii. Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are detailed below:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data the Supplier holds about you and to check that the Supplier is lawfully processing it.
Request correction of the personal data that the Supplier holds about you. This enables you to have any incomplete or inaccurate data the Supplier holds about you corrected, though the Supplier may need to verify the accuracy of the new data you provide to the Supplier.
Request erasure of your personal data. This enables you to ask the Supplier to delete or remove personal data where there is no good reason for the Supplier continuing to process it. You also have the right to ask the Supplier to delete or remove your personal data where you have successfully exercised your right to object to processing, where the Supplier may have processed your information unlawfully or where the Supplier is required to erase your personal data to comply with local law. Note, however, that the Supplier may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where the Supplier is relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where the Supplier is processing your personal data for direct marketing purposes. In some cases, the Supplier may demonstrate that the Supplier has compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask the Supplier to suspend the processing of your personal data in the following scenarios:
if you want the Supplier to establish the data’s accuracy;
where the Supplier’s use of the data is unlawful but you do not want the Supplier to erase it;
where you need the Supplier to hold the data even if the Supplier no longer requires it as you need it to establish, exercise or defend legal claims; or
you have objected to the Supplier’s use of your data but the Supplier needs to verify whether the Supplier has overriding legitimate grounds to use it.
Request the transfer of your personal data (as a data subject) to you or to a third party.
Withdraw consent at any time where the Supplier is relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, the Supplier may not be able to provide certain products or services to you. The Supplier will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact the Supplier directly at droidbox.co.uk.
No fee usually required and you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, the Supplier may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, the Supplier may refuse to comply with your request in these circumstances.
The Supplier may need to request specific information from you to help the Supplier confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. The Supplier may also contact you to ask you for further information in relation to your request to speed up the Supplier’s response.
You have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues (at www.ico.org.uk). The Supplier would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Additional information links: