Extended Warranty and Open Devices policy

At DroiX, we pride ourselves on offering top-quality products and exceptional customer service. One way we demonstrate our commitment to our customers is by offering a 2-year warranty on all GPD branded devices.

We understand that purchasing a new device is a significant investment, and we want our customers to feel confident and secure in their purchase. That’s why we offer a 2-year warranty, which covers any defects in materials or workmanship.

In addition to the standard 2-year warranty, we also allow customers to open their devices without voiding the warranty as indicated in our Terms & Conditions.

1. The customer has the right to open and perform upgrades and/or quick fixes on a product. Tampering with the Warranty Seal will not void the customer’s warranty.
   1. It is the customer’s responsibility to ensure that whilst performing the aforementioned activities, all safety precautions are being taken, and IT repairs standards are upheld.
   2. In case of a warranty claim, the Supplier will rigorously inspect the device, and if the Supplier deems the fault as a result of the customer’s actions, to deny their warranty claim.
      • The supplier will inspect every aspect of the device in detail, such as: correct allocation of the screws, dents/nicks/scratches on the device or the internal components, 3rd party components, hardware items damaged by the customer’s actions. If any of the aforementioned are found, the supplier will deny the warranty claim and the customer will be responsible for covering all costs that arise from a non-serviceable unit. (Time, Shipping, Parts)

This means that customers can repair or upgrade their devices themselves, or take them to a third-party repair shop if they prefer. We believe that our customers should have the freedom to choose how they want to maintain their devices, and we don’t want to penalize them for exercising that freedom.

As specified in the terms and conditions, if you open the product and cause any damage such as scratches or broken components for example, then we will not accept the product under warranty. Many products have very compact spaces and components which can easily be broken. If you are not familiar with electronics repairs or the product, please get in contact with us first!

We understand that issues can arise with any device, and when they do, our customers can rely on our excellent warranty service. We have a team of dedicated customer support professionals who are ready to help troubleshoot and resolve any issues that may come up. We believe in providing fast and efficient service, so our customers can get back to using their devices as quickly as possible.

Our 2-year warranty and open device policy are just a few of the ways we strive to offer the best possible customer experience. We are committed to providing high-quality devices and excellent customer service, and these are just a few ways we demonstrate that commitment to our customers.