Refund and Returns Policy

i. Personalised Items are non-returnable. Please note that this does not affect your statutory rights.

ii. If a full refund including the original delivery costs is required, we need to be informed within fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after you have been provided with the return number (RMA) and return information.

iii. The items need to be in the original packaging where it forms part of the goods, for example, boxed goods). You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation up to 25% of the value(restocking fee). This applies to all goods that are returned.

iv.  Computer Systems built to the customer’s individual specifications are exempt from the right to cancel under the Distance Selling Regulations.

v. If returned under the pretense of a change of mind, or if no reason for return is provided., we reserve the right to withhold the refund of shipping costs for the original order (if applicable).

vi. If you return goods claiming they are defective, we will examine the returned goods for the reported defect. If returned under the pretense of a defect, and upon inspection the reported defect cannot be observed or replicated, we reserve the right to withhold the refund of shipping costs for the original order (if applicable). If defective, we will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail if you are entitled to a refund for defective goods.

vii. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then you will be contacted to arrange an alternative.

viii. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

ix. Items with a display cannot be returned for “dead pixels” if there are 2 or less.