ANBERNIC RG552

I fell out of love with gaming many years ago but was a massive gamer growing up in the 8-bit/16-bit era.
To try and rekindle my childhood I recently purchased an Anbernic RG350.

My son loves his gaming but is too young to have experienced the games that I grew up with. He has been playing with the RG350 and loved it.

He was 18 last week so I decided to purchase him the Anbernic RG552, literally minutes after ordering it I had size envy so decided I wanted one too. I jumped straight back onto the site and ordered another.

I very quickly (within 30 minutes) got an email from droix querying if I had meant to order 2. This was the first sign to me this was a company to be trusted. I’ve dealt with companies who would have just taken the money and argued it was my mistake so it’s tough.
I confirmed I wanted both devices so they immediately told me they would refund my postage for one of the orders and ship them both together.
Next day I received them both very well packed.

Opened them up and to my disappointment one of the consoles was faulty (loose cooling fan rattling around inside) so needed to be returned.

I got onto the online chat with customer service who immediately sent me an RMA number along with a postage label to return the faulty console at no cost to me.

I sent it back the same day and awaited a response.

Using tracking I could see it was delivered back to them on Friday morning. So come Friday lunchtime i decided to enquire on timescales (the email from droix regarding the RMA stated it would take UPTO 7 working days to process a replacement, but I’m not well known for my patience!)

I rang them and explained the situation and a really helpful chap (didn’t catch his name) asked me for the RMA number which I gave him and he told me funnily enough he had it in front of him. He opened it up examined it with me on the phone and agreed it was faulty and needed to be replaced. He told me he would send out a replacement which I would receive the next day which was Saturday.

I had the email containing tracking details within 5 minutes of ending the call and the replacement was delivered by 930am the next day.

If you’re in the least bit worried about dealing with independent companies who you have no experience of let me assure you this company are amazing. Look up customer service in the dictionary and it will say droix.

I’ll definitely be back. Thank you.

5 star company

Fantastic bit of kit, recommend

Another super handheld from Anbernic. Amazing screen, solid build and ergonomics. Only let down slightly by the high price and horrible Android UI (I find the Linux OS far superior). Not quite as premium feeling as the gorgeous RG350M, but still a well-designed product. Usual great service from Droix. Top marks!

This is my first Retro Handheld..... it shipped with android 7 when it should have had android 11 but after a chat with the technical team i was able to up grade the handheld myself following the links they provided and they said if i was not confident they would sort it for me ... The after sales is amazing ... I will have no hesitation to buy from this company again ... I am loving my Anbernic RG552... Thank you :-))

The console is really nice, a lot to do. The only thing is that the android system didn't come with the Google play installed, but the rest is perfect and working perfectly. I really recommend it =)